Why Customer Experience Matters
With digital reshaping customer experience (CX), customers are more demanding now than ever. Providing good service alone is not enough. It is important for businesses to understand changing consumer behaviours and rethink what they can do to improve digital touchpoints to deliver a differentiated CX.
Hear exclusive insights from Ernst and Young, American Express, Lazada and Picnic on how CX can be used as a key business differentiator.
How can you start developing your people for growth with SkillsFuture SME Mentors?
People development is not a “one-off” effort but a long-term investment for your business. Follow Wah Son Engineering’s story as the CEO shares how a SkillsFuture SME Mentor helped them put in place robust training plans and career progression pathways for their employees.
Realities of Starting an F&B Business
Are you an aspiring F&B entrepreneur? Want to know what to expect as an F&B boss?
Turn Your Passion into Profits
Are you an F&B business owner? Curious to find out about the ins and outs of the industry? Hear from the founders of The Soup Spoon, Kith Café and Jew Kit on how to start right and turn your passion into profits!